The home realm URL issue is introduced when we attempt to add another active directory or claims provider for a domain outside our cloud domain to create single sign on. (SSO). Microsoft Internet Explorer has the ability to support this and we have no issues connecting via the browser. However, Microsoft Outlook as well as […]
Microsoft has just released the new multi-instance documentation for upcoming features for CRMOnline and Office365 instances. http://www.microsoft.com/en-us/download/details.aspx?id=36056
Interesting resolution here, as the Microsoft documentation states to enter the https://dev.crm.dynamics.com/ORGANIZATIONNAME. It turns out this is NOT the actual name of your organization but the GUID! Per the error message, we went into CRMOnline and checked out the developer resource as seen below: Notice the […]
Microsoft has just released the Microsoft Dynamics CRM 2011 Instance Adapter (also know as the multi-instance adapter). For those of you that wanted to sync your Production Dynamics CRM 2011 to other environments like DEV, QA this tool is what you have been waiting for! Additionally, Global Deployment options allowing you to sink individual organizations […]
Reviewing a client’s ADFS configuration, I found an unusually error message in the ADFS service federation metadata saying “Keyset does not exist”. After searching for all the usually culprits, this turned out to be one of the most commonly forgotten issues – Giving access to the service account to manage the private keys for the certificate. […]
CRM 2011 ADFS comes with a unqiue feature: Auto-Rollover for SSL Certification expiration. You must load the new SSL certificate on the box prior to the Auto-Rollover. We are finding out this might be as automatic as once thought. If your ADFS console looks like the following and your CRM is not working the steps […]
Some CRM Online customers have questioned how will Microsoft respond to us if the SLA was not meet for a given month. Please find the answers and the required claim form well documented here: https://signin.crm.dynamics.com/portal/static/2057/sla.htm
We experienced a CRM 2011 Outlook Client that would not connect to office 365. We simply connected via OWA (Web Version of Office 365), and then the fat client connected and configured! It seems the account might have not fully been provisied and logging in via the web client allowed it. We will continue to […]
A customer had cleaned-up their user accounts in a effort to reduce their CRM Online license counts. They were experiencing random errors with scripts and onloads. The error message was: Turns out CRM Online will let you disable the installing users (known as the billing administrator) […]
Companies often request if they can get a copy of their Microsoft CRM Online Database. The answer is yes you can! You can request a copy of of your crm online database by calling 877-CRM-CHOICE or 877-276-2464, selecting option #2 for customer service. The request must be made by the billing administrator on file. This […]