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9x Microsoft Business Solutions 365 MVP, I'm the CTIO for congruentX and a community Technology Evangelist Delivering Edge Experiences Using Microsoft Dynamics 365, Azure & Power Platform (Power BI, PowerApps & Power Automate) & Office 365

CRM 2011 Online: Access Error User Record Disabled in Business Unit

A customer had cleaned-up their user accounts in a effort to reduce their CRM Online license counts. They were experiencing random errors with scripts and onloads. The error message was:










Turns out CRM Online will let you disable the installing users (known as the billing administrator) account.

Simply re-enabling the deactivated user record returned system functionality to normal.