Welcome to Cognettacloud

9x Microsoft Business Solutions 365 MVP, I'm the CTIO for congruentX and a community Technology Evangelist Delivering Edge Experiences Using Microsoft Dynamics 365, Azure & Power Platform (Power BI, PowerApps & Power Automate) & Office 365

Requesting a copy of your Microsoft Dynamics CRM Online Database

Companies often request if they can get a copy of their Microsoft CRM Online Database. The answer is yes you can!

You can request a copy of of your crm online database by calling 877-CRM-CHOICE or 877-276-2464, selecting option #2 for customer service. The request must be made by the billing administrator on file. This is the crmonline user account that was used to create the original CRM Online Installation.

Download requests in by Tuesday EOD are available by Thursday EOD via a secure FTP Site. Please see my other article about redeploying the CRM Online DB to CRM On Premise if you’re looking to use it as a CRM database. Enjoy!