I have decided to create this blog in order to help others in the Microsoft Dynamics Community. I sit on the front lines of all support issues for www.tribridge.com. I will use my daily support adventures to help blog about some of the issues I encounter and the solutions to resolve them.

I usually receive these issues after a first level support engineer or when a customer’s IT department could not solve them. Many of these solutions are discovered after hours of testing and confirmation. My hope is the the information I share will help someone encountering the same challenges.

Please follow-me on twitter at @ccognetta. I am also an active poster on the CRM forums and a speaker on many topics related to Microsoft Dynamics CRM. Feel free to contact me with feedback, suggestions or ideas.

Special thanks to Donna Edwards (@Edwards) for recognizing my passion for CRM, people and the job we do everyday, and encouraging me to share my dedication with others via this blog.